A Negative Facebook Review Is Gone Off My Administrators Page but Still on Another

Reviews can be very beneficial for any customer-facing business. Information technology allows your biggest fans to gush near how astonishing you are, and provides bully social proof. But information technology also allows users who didn't have such skillful experiences to vent their frustrations and mayhap go off the rails.

And so, you received a negative review on your Facebook folio. What should you practice near it?

Showtime off, remember that information technology'southward okay and it happens. As a business organization, information technology'southward hard to make everyone happy, and bad reviews volition likely come and go as you thrive. You can't simply "delete" the review. Facebook doesn't permit that. Merely y'all tin can remove the ability for anyone to mail reviews. More than on that beneath.

Depending on the review, there are a few steps yous can take from here.

1. Respond to the Review

If information technology's a existent and constructive review, then it's best to respond to it. Maybe you made a mistake, or maybe you were having a bad twenty-four hours. Whatsoever it is, you should take the fourth dimension to respond to the review and permit the customer know you admit their feedback and you care to brand information technology right.

Not only are yous edifice a relationship with that client, just also with the customers because your business concern. Good reviews reassure potential customers, but bad reviews are the ones that could make or pause your next sale.

This also contributes to your make prototype and company values. When yous respond to a negative review, it lets others know that you care and are willing to do whatsoever you can to fix it. It also lets potential customers know that this does not reflect a typical experience with your visitor.

A bad review is a gamble to make things right with the customer and win their loyalty. In some cases, customers may even update their review to praise how your company handled the state of affairs, turning your negative review into a positive one.

Screenshot of a review on Facebook for Patagonia that used to be negative, but was revised to positive

2. Report the Review

Now, let'due south say the review they left was irrelevant to your business as a whole. For example, this customer's negative review is regarding their frustration with seeing a Facebook advertizement that they didn't find relevant, simply has naught to do with the product, service, or company any.

A screenshot of a negative review from someone that didn't find an advertisement relevant

Facebook allows you to report reviews that are irrelevant, unfair, spam, and more.

Spam reviews by bots that are clearly non your customers or fifty-fifty existent people are fairly common. If y'all run across something like that, make sure to report it.

Screenshot of Facebook's report a review function, with "What's going on?" at the top

If the review has aught to do with your company, service, production, or whatsoever of the to a higher place reasons, yous can report information technology to Facebook and they volition manually review it. If it does not follow the policies, they volition remove the review for you.

3. Remove the Reviews Tab From Your Facebook Page

If you find that reviews are pain your business more helping it, you can also remove the ability for users to leave reviews on your Facebook page altogether.

It'due south worth noting if this is the case, it's of import to consider why yous're getting bad reviews. If they are real bug, hiding the reviews won't set up the problems in your business organisation that demand to exist addressed.

Here are the simple steps to remove the Facebook reviews tab:

As Page Ambassador, navigate to Page Settings.

A screenshot of JDM's Facebook page, with the Settings button highlighted

Click on Templates and Tabs, then coil down until you find the Reviews tab and click Settings.

Click on 'Templates and Tabs,' then scroll down until you find the Reviews tab and click Settings.

Hit the toggle switch to off, and you're done!

Facebook review settings, with the "Show Reviews" button set to 'On'

Keep in mind that there are pros and cons to removing the reviews from your Facebook page altogether.

For i, while others won't be able to see your negative reviews, they won't be able to see your positive ones, either. This means if a customer is nigh to purchase from a competitor and it comes down to the reviews and then they tin see who will provide a meliorate feel, you may accept lost a customer.

Another thing to proceed in mind: Customers can even so comment regarding their experiences on your ads or public page posts, where they can be seen by other prospective customers. Unless you lot're closely monitoring each annotate that comes through on your page, others might see the negative comment before you tin respond to information technology or hide it.

Social Media Management

Reputation management on social media can be fourth dimension consuming, only it'south necessary to maintain a good presence and brand prototype. If yous're interested in learning more than about our social media direction packages, ship us a message as we'd love to help you out!

mccombieclact1949.blogspot.com

Source: https://www.jordandigitalmarketing.com/blog/3-things-to-do-if-you-receive-a-negative-review-on-facebook

0 Response to "A Negative Facebook Review Is Gone Off My Administrators Page but Still on Another"

Post a Comment

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel